Refund Policy

This Refund Policy covers Look packs and other digital fees you pay directly to Bibanchal. It does not cover clothing bought from Myntra, Ajio, Amazon, Nykaa, or other partner stores. Those purchases follow each store’s return and refund rules.

We follow the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. We do not refuse refunds where the law requires them for deficient service.

Looks are digital credits for AI try on. Once a Look is successfully used to generate a result, that credit is consumed and is generally not refundable.

If you buy a pack and we cannot deliver the service (for example prolonged outage or failed generations that we do not restore), you may request a refund or replacement Looks.

Unused Looks may be refunded within 7 days of purchase if you have not used any Look from that pack and you ask us in writing. After 7 days, unused Looks remain in your balance for use, and cash refunds are discretionary except where required by law.

Duplicate charges or payments taken in error will be refunded in full after we verify the payment record.

Cashback is not a product purchase from Bibanchal. It is a reward tied to confirmed affiliate sales. Pending amounts can change based on merchant and network confirmation.

If cashback was credited by mistake, we may reverse it. If eligible cashback was wrongly denied after confirmation, contact us and we will investigate with our partner.

Email hello@bibanchal.com with the subject “Refund request”. Include your account email, payment reference or approximate purchase time, and the reason.

We aim to respond within 3 business days. Approved refunds are sent to the original payment method within a reasonable period, typically 5 to 10 business days after approval, subject to your bank or UPI provider.

Please contact us before raising a payment dispute so we can help faster. Unfounded chargebacks may lead to account review.

For unresolved refund issues, email hello@bibanchal.com with the subject “Grievance”. You may also use consumer forums under Indian law, including the National Consumer Helpline (1915) and e-Daakhil where applicable.